Privacy Policy

1. Information we collect

 

The following information is automatically collected and stored whenever you access Hall of Gems .

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• Name

• Email address

• Mobile phone number

• Service requests (e.g. repair, resizing)

• Communications including any correspondence you send to us, such as emails or messages through our website.

• Website usage data which means information about how you use our website, including your IP address, browser type, pages visited, and access times.

• Any additional information voluntarily provided by the user

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These are the articles that you access, the frequency of access, inquiries sent, and the information that is associated with your geographic location as symbolized by your IP address.

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2. How We Use Your Information

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We use your information to:

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• Respond to service requests, and support inquiries

• Respond to messages submitted via our contact form

• Replying to your inquiries via SMS or email (with your consent)

• Communicating with you about inquiries related to our services.

• Improve the quality and relevance of our services

• Complying with legal obligations.

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3. SMS Communications Consent Policy

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​Mobile Opt-in, SMS Consent,  and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

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If you consent to receive conversational SMS messages from Hall of Gems, you agree to receive messages related to your customer service inquiries. You may opt in to receive SMS messages from Hall of Gems by submitting the contact forms. This includes SMS messages for conversations (external), or conversations (between employees).

 

Message frequency may vary depending on the type of communication. Standard message and data rates may apply.

​​​If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our contact forms.

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At Hall of Gems, we value your privacy and are committed to ensuring that you receive only the communications you are interested in. We will never send you SMS messages without your prior consent.​​

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• Reply STOP to opt out; You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly at info@hallofgems.com to request removal from our messaging list.

• Reply HELP for support;

• Message & data rates may apply;

• Messaging frequency may vary.

• For more details, please visit the Terms and Conditions​ ​page.

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4. Sharing of Information

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We do not share, sell, rent, or trade your personal data with any third parties or affiliates. Your information is used strictly for business purposes. At Hall of Gems, we uphold a strict privacy policy that ensures your personal information—including SMS, MMS, emails, and phone numbers—is not shared, sold, traded, or disclosed to any person or organization under any circumstances. We do not share phone numbers, Mobile Opt in and SMS Consent or any other data obtained through SMS opt-ins with any third party or affiliates for marketing or any other purposes, ensuring complete confidentiality and compliance with carrier requirements. 

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5. Your Rights and Choices

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You may:

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• Opt-out of marketing communications at any time. If you choose to opt out of receiving SMS communications from us at any time, you can easily unsubscribe by replying with “STOP” or “UNSUBSCRIBE” to any of our messages or contact us directly to request removal from our messaging list. Your request will be promptly processed, and you will no longer receive SMS from us.

• Access or correct your personal data

• Request deletion of your information (subject to legal and record-keeping requirements)

• Disable cookies through your browser settings, although this may impact your ability to use certain features of our website.

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Contact us at info@hallofgems.com or call (678) 666-2618 to exercise these rights.

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6. Data Security

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We take appropriate physical, electronic, and administrative steps to protect your data  from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. Sensitive information, such as phone numbers, are processed securely. 

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7. Consumer Data Safety

 

We respect your privacy and do not disclose the name as well as the contact details of our customers. Like any other information you share with us, it is highly secure and only utilized to identify your needs and enhance our services. We have complied with PCI standards and laws on protection of consumers data.
Kindly remember that Hall of Gems is not permitted and does not ask for sensitive personal information such as  credit card numbers, from the customers through this website. Any such information disclosed to our representatives is at your sole risk and Hall of Gems will not be liable for any use of the information.


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8. Children’s Privacy

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Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

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9. Refund & Business Interruption Policy

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We do not process online transactions or accept payments through the website. All purchases are made in person at our physical retail location.

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As a policy, all sales are final. We do not offer refunds, returns, or exchanges once a purchase is completed in-store. This includes all jewelry pieces, services, and custom work. We encourage customers to inspect their items thoroughly before finalizing their purchase.

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Hall of Gems is not liable for delays or inability to fulfill services due to temporary or permanent business interruptions.

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10. Cookies and Tracking

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While using the services of our website, cookies are employed to obtain information about your preferences and website usage. They do not in any way personalize the cookie by gathering identifying details including your name, e-mail address, physical address or phone number. You may disable cookies in your browser settings.

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11. Policy Updates

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We may update this Privacy Policy occasionally. Any changes will be posted on this page. Your continued use of our services after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the updated Privacy Policy. We encourage you to review this page periodically for any changes.

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12. Contact Us

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If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at +1 678 (666)-2618 or info@hallofgems.com

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By using our website or services, you consent to the collection and use of your information as outlined in this Privacy Policy.

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